Refund Policy
Transparency, fairness, and performance-based accountability under the Referral Agreement.
This Refund Policy governs eligibility for refunds under the Referral Agreement with Zaivex. It is designed to ensure transparency, fairness, and performance-based accountability for all participating agents and brokers.
Plans Covered
Refund eligibility applies only to referral-based service plans as defined in the Referral Agreement.
Eligible for Refund Review
- Referral Fee Plan (Standard Plan)
- Premium Plan (performance guarantee plan)
Non-Refundable Plans
- One-Time Lead Generation plans are final and non-refundable unless otherwise stated in writing.
Standard Plan (Referral Fee Plan)
Refund eligibility for the Referral Fee Plan is performance-based and becomes applicable only after completion of a full four (4) month service period from the date of agreement execution.
Performance Review
At the conclusion of the four (4) month service period:
If the committed number of listing agreements or buyer contracts, as defined in the Referral Agreement, has not been provided, Zaivex will issue a 50% refund of the Standard Plan fee.
If the agreed performance benchmarks are met or exceeded, no refund will be issued.
This performance-based review constitutes the sole refund mechanism under the Referral Fee Plan.
Premium Plan
Under the Premium Plan, Zaivex commits to delivering six (6) listing agreements or buyer contracts within the agreed service period.
Premium Plan Refund Guarantee
- If the client receives fewer than six (6) listing agreements or buyer contracts within the service period, the client will be eligible for a 50% refund of the Premium Plan fee.
- If the full commitment under six (6) listing agreements or buyer contracts is fulfilled, no refund will be issued.
Lead Delivery Standards
Zaivex makes commercially reasonable efforts to provide qualified referrals and, where possible, exclusive leads assigned to a single agent or broker. All leads are reviewed for relevance and eligibility before delivery.
Lead Acceptance & Reporting Requirements
- A lead is deemed accepted if no written objection is submitted within 48 hours of delivery.
- Accepted leads are considered valid and cannot be disputed unless they meet the specific conditions outlined in this policy.
Non-Refundable Lead Conditions
Refunds or replacements will not apply if:
- The agent or broker elects to receive leads outside their preferred service areas or zip codes.
- The lead is accepted without objection within the 48-hour acceptance window.
Lead Quality Considerations (During Service Period)
While individual leads are not refundable, the following situations may be reviewed for replacement or service remediation during the active service period:
- Leads already under contract with the agent/broker at the time of assignment.
- Leads that remain unresponsive for ten (10) consecutive business days.
- Leads demonstrating no intention to engage in real estate activity within nine (9) months of assignment.
These situations do not qualify for immediate refunds and are addressed through service remediation.
Refund Request Procedure
Refund requests must be submitted in writing after the completion of the applicable service period.
Zaivex will be allowed a 30-day remediation period to address any performance concerns.
Refunds will only be processed if the remediation process is unsuccessful and the claim meets the performance criteria outlined in this policy.
Requests submitted outside this procedure will not be considered.
Agreement Requirement
- Refund eligibility applies only to signed Referral Agreements.
- No refund rights exist without a fully executed agreement.
Final Terms
This Refund Policy supersedes all prior versions. By executing the Referral Agreement, the agent or broker acknowledges and agrees to the terms outlined herein. © 2026 Zaivex — All Rights Reserved.